About Us

Families Outside is the only national charity in Scotland working exclusively on behalf of families affected by imprisonment. We speak to thousands of families each year, providing information and support on issues such as housing, finance, and emotional support.

Our Helpline, 0800 254 0088, provides impartial information and support and is often the first port of call for families looking for help.

If family members require more in-depth support, our Regional Family Support
team is on hand throughout Scotland and can offer direct, 1:1 support until a
positive outcome is reached. Families Outside Who we Are What we do Front Cover

Our booklet entitled Who We Are & What We Do summarises the work of Families Outside and why we believe that it is so important.  Click on the booklet to read more.

We also provide tools, resources, and training to those individuals and groups who come into contact with families affected by imprisonment. From prison staff and social workers to health care professionals and teachers, our bespoke training sessions increase the awareness of the issues and challenges faced by families and ensure that they continue receive the support they need.

For more information or to access the support you need, please call 0800 254 0088.

Our Vision

Our vision is for families affected by imprisonment to be treated with justice and fairness so that they can live healthy, active lives free from stigma and disadvantage.

Our Mission

Our mission is to improve outcomes for children and families affected by imprisonment, creating and promoting opportunities for families to uphold and defend their rights.


Our Values 

  • We demonstrate the Integrity to be honest, inclusive, respectful, and consistent, acting in the wider best interest of the families we support.
  • We foster, build, and value Expertise to ensure families access the best possible support, information, and practice.
  • We exercise the Tenacity to push for the positive change families deserve.
  • We are genuine in our Compassion to respect and value the worth of every individual.

We use cookies. By browsing our site you agree to our use of cookies.