Families Outside Staff

Prof Nancy Loucks OBE : Chief Executive

Prof Nancy Loucks OBE

Chief Executive

Nancy is the Chief Executive of Families Outside and works tirelessly to ensure the voices of children and families affected by imprisonment are heard.

Prior to Families Outside she worked as an Independent Criminologist, specialising in research on prison policy and comparative criminology. She received her M. Phil and Ph. D. from the Institute of Criminology at the University of Cambridge and in 2012 was appointed as Visiting Professor at the University of Strathclyde’s Centre for Law, Crime & Justice.

She was awarded an OBE in the 2015/16 New Year’s Honours List for services to Education and Human Rights.

As Chief Exec, Visiting Prof at the University of Strathclyde, and mother of two, Nancy has no spare time. If she did, however, she would enjoy good food and good films, occasional travel, and a great deal of time in her pyjamas.

Elaine Stalker : Head of Resources

Elaine Stalker

Head of Resources

A longstanding member of an expanding staff team, Elaine has worked with Families Outside, the only national charity in Scotland that works solely to support the families of people affected by imprisonment, for a number of years, and in a number of different guises.  She is currently Head of Resources with Families Outside, with responsibility for a number of key internal organisational areas.   Prior to moving to the criminal justice field, taking up her post in 2005, Elaine was involved in education and was Project Co-ordinator for an Edinburgh-based organisation.  She developed, and was responsible for running a Training Centre providing learning opportunities for black and minority ethnic women, with specific emphasis on work with children and families and anti-discriminatory practice, an area she continues to have a keen interest in.

Lindsay Jessiman : Head of Family Support

Lindsay Jessiman

Head of Family Support

Lindsay has worked for Families Outside since 2013 and has held a number of roles before being appointed as the Head of Family Support in April 2020. She has over 20 years’ experience in the criminal and civil justice field working across the third and statutory sector following leaving Edinburgh University with an MA (Hons) in Social Policy.

Lindsay has a particular interest in children and young people affected by parental imprisonment and has been actively involved with the Children of Prisoner’s Europe (COPE) network in the last few years. She also sits as an independent member of the Aberdeen City Council Adoption and Permanence Panel.

In her spare time Lindsay enjoys spending time with family and friends, travelling, cooking and floristry.

Sam Jelf : Head of Visibility & Inclusion

Sam Jelf

Head of Visibility & Inclusion

Sam is currently the Head of Visibility & Inclusion with Families Outside, this is a temporary position for her as she is covering maternity leave. This is a new post within Families Outside and Sam is excited about taking this work forward.

Prior to this, Sam was the Volunteer Manager with Families Outside, she is committed to developing meaningful volunteering opportunities that support families affected by imprisonment and help volunteers to increase their confidence, become active members of their community or add to their CV.

Sam has several years of experience as a training facilitator, focusing mainly on communication and behaviours in the workplace.

Sam is also the Vice Chair on the board of directors with ‘The Junction’, a health and wellbeing service for young people in Leith.

Jonathan Goodfellow : Finance & Office Manager

Jonathan Goodfellow

Finance & Office Manager

Jonathan is the Finance & Office Manager of Families Outside.  He joined the organisation in 2005 as an Administrator, having left the banking sector.  With a degree in accountancy from the University of Glasgow, Jonathan has seen his role with Families Outside evolve as the organisation itself has grown, going through a number of role reviews before becoming Finance & Administration Manager in 2014.

As well as ensuring budgets are adhered to and that the organisation’s finances are brought back into the black each year, Jonathan has a wide range of other skills where he is more than capable of resolving issues around IT, internal policies, and the family support database to name a few.  If he were to define his role, it would be as a finder of funds and a fixer of problems.

Jonathan also has a keen interest in film and has written a number of screenplays, with one short film having been made and nominated for a Kodak Short film BAFTA in 2004.  He enjoys the outdoors, cycling, reading, and is an avid follower of one Merseyside football team.

He is also the proud and devoted father of two amazing girls, Amelia and Esmée.

Fiona Allan : Helpline Manager

Fiona Allan

Helpline Manager

Fiona has worked with Families Outside since 2006 across a number of roles, all of which prominently featured the Support & Information Helpline. She currently manages the Helpline exclusively, and along with her team, has ensured that the Support & Information Helpline service is both inclusive and accessible via 5 different communication platforms including, phone, e-mail, webchat, text and social media.

Fiona and her team work together to ensure families affected by imprisonment are informed, supported and, where required, advocated for, so their situations are improved.

Prior to joining Families Outside, Fiona worked in a Helpline setting and also in a Hospital Chaplaincy team where she contributed to the support of families facing very difficult situations.

Susan Cross : Regional Manager (West)

Susan Cross

Regional Manager (West)

Based in Glasgow, Susan is the Family Support Manager for the West of Scotland team of Regional Family Support Coordinators.

She joined Families Outside in 2008 and has held a variety of roles in the organisation, including providing direct support to families and strategic oversight for our awareness- raising and training sessions.

Susan has a history of working in the voluntary sector, including time as a Citizens Advice Bureau adviser based within a prison, when she became acutely aware of the issues facing families.

Todd Henshaw : Communications & Marketing Manager

Todd Henshaw

Communications & Marketing Manager

Todd is the Communications & Marketing Manager at Families Outside. His role is to raise the profile of Families Outside and to ensure that families’ voices are heard at a local and national levels.

With an agency background, Todd moved into the charity sector in 2010, focusing his efforts to support children, families, and communities facing poverty.

Outside of work, Todd enjoys cooking, reading, and travelling.

Kerry Knox : Training Manager

Kerry Knox

Training Manager

Kerry has worked with Families Outside since 2008 when the organisation started to provide direct support for families. Taking on the role as one of the first Family Support Workers allowed her to  develop and shape the service that we can now offer all over Scotland. Over the years the role itself has developed and now involves working at a strategic level with partner agencies, voluntary and statutory organisations including the Scottish Prison Service, to ensure the support for families of prisoners is on everyone’s agenda.

Kerry has recently been appointed as the new Training Manager, her knowledge and experience will bring value to the role and is looking forward to the new challenge.

Karen Armstrong

Practice Learning Coordinator & Practice Teacher

In 2014 Karen joined Families Outside as Helpline Support Coordinator.  Prior to this Karen was a statutory social worker working in Children & Families and Adult Services. Karen has always had an interest in social work education and in 2019 took up the post of Practice Learning Coordinator & Practice Teacher at Families Outside.

Laura Scofield

Regional Manager (North)

Based in Tayside, Laura is the Regional Manager for the North Team, working to support families and staff throughout the North of Scotland. This role involves supporting the staff team to deliver family support service to families and professionals.

Laura has come from working in the fields of Health and Social Care, with a defined interest in the Criminal Justice System and working with those negatively impacted by their involvement in that system. Laura went on to gain a BA (Hons) in Criminological studies, and joined the organisation in 2016, working with families affected by imprisonment through emotional and practical support as a regional family support coordinator.

Gemma Nicolson

Regional Manager (East)

Based in Edinburgh, Gemma is Regional Manager for the East of Scotland and associated team of Regional Family Support Coordinators.

Gemma’s background is in Criminal Justice and Family Support and spans over 20 years (I know, she doesn’t look old enough!) covering both the public and third sector.  Her particular passion and drive has been around supporting families during traumatic events and times in their life, primarily those who have found themselves in or impacted by, the Criminal Justice System with a focus on improving outcomes for children, young people & their families.

She is delighted to have joined Families Outside in March 2019, initially as the Regional Family Support Coordinator for Fife & Clackmannanshire and now as Regional Manager for the East.

Adam Wilson

Policy & Parliamentary Officer

Adam is our Policy and Parliamentary Officer. Starting with Families Outside in November 2019 Adam works with a range of external stakeholders to influence change for the better for the families and children we support. Adam also acts as the Secretariat for the Scottish Parliament’s Cross Party on Families affected by Imprisonment.

Adam’s post is new to the organisation. He is working on extending our influence at both a local and national decision makers to achieve positive change for children and families affected by imprisonment.

After graduading from the University of Edinburgh with a MA (Hons) Business Management, Adam worked in politics. In his spare time Adam enjoys going to the gym, reading, cooking and travelling.

Jennifer Ferguson

National Prison Visiting Lead

Jennifer joined Families Outside in 2018 as the Regional Family Support Coordinator for Stirling/HMP Cornton Vale and in May 2020 was appointed as the National Prison Visiting Lead.

Jennifer’s role is to lead the implementation of an over-arching strategy for the sustainable delivery of Prison Visitors’ Centres in Scotland.

Having worked directly with families within a Criminal Justice setting for over 13 years and volunteering with her local Children’s Panel for 10 years, Jennifer is passionate about advocating on behalf of families and providing a service which meets their needs.

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