Covid-19 -Families Outside latest

As the restrictions to control the spread of Covid-19 continue, Families Outside would like to reassure partners, funders, volunteers, students, staff, and of course, the families, children, and young people we support, that we are still here and are as active as ever.

Delivering a full service while staying in line with Government and NHS Guidance and advice has its challenges. Home visits are not likely to resume until the new year, for example. However, we are still able to offer support on an outreach basis such as through outdoor and ‘walk and talk’ meetings; through hospitality settings and prison visitor centres; and of course through email, telephone, and video links. Group work has resumed through a programme of online activities and conversations, and we have resumed training to key professionals via a new series of interactive webinars.

Our Helpline (0800 254 0088) remains open to families and professionals, and we will continue to support those who contact us via the usual channels including email at for support, or for general contact and enquiries.

Families continue to experience repeated challenges with family contact and with concerns about the health and wellbeing of people in prison. In Scotland, we are all living with significant restrictions and will do for some time. This can mean that families who reinstated contact have then lost it again, with access to the data and IT required for video visits still a problem for many.

We are working hard to ensure that families’ needs and experiences are heard at the highest level, and that solutions are identified and implemented. We appreciate your continued patience and engagement with these efforts. We also thank all our staff, partners, funders, and families for their support and wish everyone continued good health.

Prof Nancy Loucks OBE

Chief Executive

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