0800 254 0088

The Families Outside Support & Information Helpline is often the first port of call for families needing support. Our dedicated team speaks to about 3,000 families each year providing independent information and support to help families deal with the issues they face when a loved one is in prison.

If you have a family member in prison and are looking for information or support, call 0800 254 0088.

Lines are open Monday to Friday from 9am – 5pm. If lines are busy, or you call outside of these hours, please leave a message and we will call back as soon as we can.

Please note that calls to our Support & Information Helpline may be monitored for training purposes and quality control.

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