Job Vacancy – Helpline Worker (Edinburgh)

Helpline Worker

We are looking for someone with great customer service skills, who enjoys working in a busy environment and is really looking to help our clients with support and advice.

Do you have experience of using different communication channels including telephone, email, and/or web chat?  Are you interested in helping vulnerable or marginalised groups?

We are searching for a Helpline Worker to provide information and support to families affected by imprisonment and the practitioners working alongside them.

  • 18 hours per week
  • SJC Scale AP2/3: Starting salary £19,575 pro rata

Please read the job description closely before filling out the application form.  We do not accept CV applications.

For more information on the post, telephone 0131 557 9800.

Please do not amend the application form and please submit in Word format.

Submit you completed application and equal opportunities form to

Closing date: 12pm, Wednesday, 14 November 2018

Interviews: Friday 23rd November 2018