Direct Family Support Service

Family Support Work at Families Outside provides holistic, solution-focused support designed to meet the needs of families affected by imprisonment throughout the whole of Scotland. Families Outside currently employs six staff members to meet the needs of families affected by imprisonment in the community.

Tracey Burns North Strathclyde
Glenda Meechan Glasgow
Kerry Knox Fife & Forth Valley
Sarah McHardy Falkirk & Polmont
Hazel Anderson Midlothian and East Lothian
Laura Scofield Tayside
Jennifer Macrae Northern (east)
Caroline Cooper  Northern (west)
Dawn Henderson Borders and West Lothian
Nadine Sloan Ayrshire
Mary Smith Dumfries & Galloway

The service is able to accept referrals from social workers, prison staff or self-referrals from anyone who thinks a family may be in need of some support. Please contact the Support & Information Helpline on freephone 0800 254 0088 if you wish to be put in touch with the family support worker in your area.

Families Outside has been striving to achieve Scotland-wide direct family support since 2007, and we are delighted to have finally accomplished this in 2010.

If you would like to read more about the work of our Family Support Service, regular reports are produced on this. Please click here to read the reports.

What our clients have said about direct family support service:


“I am so glad to have a Family Support Worker as I don’t know where I would have ended up. The support is second to none. I am so lucky to be helped through my bad times and family issues. Keep up the great job you people do. Thanks you so much.”


“Over the last few months I have found my Family Support Worker help and advice invaluable. At a time when my life had seemed very difficult she has given me encouragement in everything that I have been finding difficult to deal with.”


“My Family Support Worker has been a lifeline to me during a very difficult time in my life. She has supplied information from other agencies, which has been excellent listener. I have talked through some very difficult and private issues with her and have never felt judged, only supported. I come to this organisation when I was very low and in a difficult place. I feel now much calmer and I don’t ‘beat myself up’ anymore about what my son has done, I feel as if I have been given tools that I can use in order to face my life.”