Issues Facing Families

Read our Financial Impact report which looks at the financial burden placed on families supporting someone in prison.

We speak to thousands of families each year and conduct numerous research reports looking at the issues that affect families. They are often very complex issues and, as each family is different, so is the level of support required.

Thanks to our nearly 30 years of experience, we have broken these issues down as follows:

Information about the prison

  • General information about the prison
  • First time in prison
  • What property a prisoner is allowed
  • ICM procedures
  • HDC information
  • Sentence progression
  • Court

Visiting and maintaining contact with prisoners

  • General information on prison visits
  • Special arrangements ie disabled access
  • Travel and transport to the prison
  • Keeping in touch with the prisoner
  • Prisoner location
  • Prisoner transfer

Concern for the prisoner

  • Mental health
  • Medical issues
  • Prison based issues
  • Risk of self-harm or suicide
  • Alcohol addiction
  • Drug addiction
  • Bullying

Concerns for children

  • Telling children
  • Child welfare
  • Child protection
  • Education / school issues

Family Relationships and support networks

  • Family relationships
  • Care Responsibilities
  • Relationship with prisoner


  • Tenancy / lease issues
  • Homelessness
  • Issues with neighbours or local community

Income, finance and benefits

  • APVU – offsetting the cost to visit
  • General debt advice
  • Benefit entitlement and advice
  • Employment
  • Source financial support

Access to community services and support

  • Community support
  • Physical health concerns
  • Mental health concerns
  • Alcohol addiction
  • Drug addiction
  • Bereavement
  • Pets
  • Voluntary work
  • Domestic abuse
  • Peer support
  • Food banks

Emotions, feelings and being listened to

  • Emotional support
  • Isolation
  • Stigma
  • Attend meetings

Preparing from release

  • Throughcare
  • Licence Conditions
  • Re-offending worries
  • Family Dynamics

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