Visitors’ Centres

The majority of prisons in Scotland now have a Visitors’ Centre service for family members visiting the prison.  Visitors’ Centres are a vital service that:

  1. improve the visits experience for people visiting their family member or loved one in prison by providing facilities and refreshments;
  2. provide families access to independent and impartial advice, information, and support; and
  3. voice the needs of families affected by imprisonment to the prison service.

All Visitors Centres are operated by not for profit organisations, which are independent of the prisons they work alongside.  Each centre is managed by friendly, professional staff who provide a welcoming, family friendly area which can offer information, support or help to families visiting the prison.

Since April 2016 Families Outside has performed the National Coordinating role for Prison Visitors’ Centres in Scotland. We are working towards the establishment of a Prison Visitors’ Centre at every prison in Scotland so that whichever prison they are visiting, family members of prisoners are met by a high quality service which meets their needs.

Opening Times and Contact Details

Below is a list of the Prison Visitors’ Centres in Scotland with their opening times and contact details:

HMP Addiewell

Provider : Cyrenians

Addiewell Prison Visitors’ Centre, 9 Station Road, Addiewell, EH55 8QF

Tel: 01506 874500 ext 3914

Opening Hours

Monday : 1.30pm – 5.00pm
Tuesday to Friday : 1.30pm – 5.00pm & 6.00pm – 8.30pm
Saturday and Sunday : 10.00am – 1.00pm & 1.30pm – 5.00pm

Prison information on visiting HMP Addiewell is available at

HMP Barlinnie

Provider : The Croft

Tel: 07557 123 160 (answer machine) or email

Opening Hours

Monday to Friday : 10.30am – 2.30pm; 4.30pm – 8pm
Saturday or Sunday : 10.30am – 3.30pm

Prison information on visiting HMP Barlinnie is available at   or

HMP Cornton Vale

Provider : Stirling Interfaith Community Justice Group

Tel: 01786 832 591

Opening Hours

Monday to Friday: 2.00pm – 3.30pm and 7.00pm – 8.30pm
Saturday and Sunday: 2:30pm – 4:00pm

Prison information on visiting HMP/ YOI Cornton Vale is available at

HMP Edinburgh

Provider : Barnardo’s Scotland

Edinburgh Prison Visitors’ Centre, 33 Stenhouse Road, Edinburgh, EH11 3LN

Tel: 0131 4443098

Opening Hours

Monday to Friday: 9:00am – 9:00pm
Saturday: 9:00am – 4.00pm
Sunday: 12:00pm – 4.00pm

Prison information on visiting HMP Edinburgh is available at

HMP Glenochil

Provider : Stirling Interfaith Community Justice Group

Tel: 01259 767281 (extension 7385)

Opening Hours

Monday to Friday: 12.00pm – 4.00pm and 6.30pm – 8.30pm
Saturday/Sunday: 1.15pm – 4.45pm

Prison information on visiting HMP Glenochil is available at

HMP Grampian

Provider : Action For Children

Tel: 01779 485829 or 01779 485840 or email

Opening Hours

Monday to Friday: 9.00am – 6.00pm
Saturday: 12.30pm – 4.30pm

Prison information on visiting HMP / YOI Grampian is available at

HMP Inverness

Provider : Action For Children

Highland Rail House, Station Square, Academy Street, Inverness, IV1 1LE

Tel: 01463 717227 or email

Opening Hours

Tuesday: 12.00pm – 8.00pm
Wednesday: 11.30am – 4.00pm
Thursday: 12.00pm – 8.00pm
Saturday: 11.30am – 4.00pm

HMP Low Moss

Provider : Early Years Scotland

Tel: 0141 762 9703 or email


Gavin Hamilton (Coordinator)
Lisa Loughran
Karen McKay

Opening Hours

Monday: 12.30pm – 7.45pm
Tuesday: 12.30pm – 7.45pm
Thursday: 12.30pm – 7.45pm
Sunday: 1.00pm – 5.00pm

HMP & YOI Polmont

Provider : Crossreach

Family Hub, c/o HMP & YOI Polmont, Redding Road, Brightons, Falkirk, FK2 0AB

Tel: 01324 722330

Opening Hours for the bus:

Monday: Closed
Tuesday to Friday: 12.00pm – 4.00pm
Saturday and Sunday 10.00am – 4.00pm

Staff are available from the office also on Monday to Friday: 10.00am – 5.30pm

Prison information on visiting HMP / YOI Polmont is available at

HMP Perth

Provider : Crossreach

Perth Prison Visitors’ Support & Advice Centre, 3 Edinburgh Road, Perth, PH2 8AT

Tel: 01738 625503

Opening Hours for the bus:

Monday: 12.00pm – 4.00pm
Tuesday: 11.30am – 6.00pm
Wednesday: 11.30am – 5.00pm
Thursday and Friday: 11.30am – 6.00pm
Saturday: 1.15pm – 4.00pm

Staff are available from the office also

Prison information on visiting HMP Perth is available at

HMP Shotts

Provider : Getting Better Together Shotts

Tel: 01501 824141 or email

Opening Hours for the bus:

Monday to Friday: 9.00am – 4.00pm
Saturdays until 12.00pm

Alternate weeks on Monday and Wednesday evenings and Tuesday and Thursday evenings

Prison information on visiting HMP Shotts is available at

We know that visiting a loved one in prison can be a uneasy experience and that families may have travelled a long distance.  Families Outside will be able to help with any questions you may have about things like, visiting procedures, travelling expenses, prison life, or who else could support you or your family member in prison.  There may of course be other issues you would like to ask about.

So, if you do have at questions or concerns that you would like our support with, please ring our Support & Information Helpline on 0800 254 0088

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